Touchpoint API

Intro

Loyalty Harbor’s Touchpoint API is the entry point to connect various devices to Loyalty Harbor.

What is a touchpoint?

Within the Loyalty Harbor a touchpoint is a device that is able to record any kind of customer interaction. Typical touchpoints are:

  • cash desks
  • payment terminals
  • online shops
  • instore screens
  • portals
  • community platforms

How to connect your touchpoint to Loyalty Harbor?

One important touchpoint is the cash desk. Cash desks can be connected using the Touchpoint API for the following customer business cases:

See the following sections for details how your cash desk can implement the four API calls.